Receptionist

Job Description:

A Receptionist serves as the first point of contact for patients, visitors, and staff at the healthcare facility. The role involves managing front desk operations, ensuring efficient communication, and delivering exceptional customer service. This position requires a professional, friendly demeanor and strong organizational skills.

Key Responsibilities:

• Front Desk Management: Greet and welcome patients, visitors, and staff in a courteous and professional manner.
• Telephone Support: Answer and route incoming phone calls promptly, addressing inquiries and scheduling appointments.
• Administrative Duties: Maintain and update patient records, manage appointment calendars, and perform general clerical tasks.
• Customer Service: Assist patients with check-in/check-out procedures, provide directions, and address any concerns.
• Coordination: Collaborate with clinical and administrative staff to ensure smooth daily operations.
• Office Management: Handle correspondence, manage mail distribution, and support other administrative functions as needed.

Qualifications & Skills:

• Education: High school diploma or equivalent; additional certification in office administration is a plus.
• Experience: Previous experience as a receptionist or in a similar customer service role in a healthcare setting is preferred.
• Skills: Excellent communication and interpersonal skills, proficiency in office software, strong organizational abilities, and a customer-focused mindset.
• Attributes: Professional appearance, punctuality, and the ability to work independently as well as part of a team.

Preferred Qualifications:

• Experience using Electronic Health Records (EHR) or similar healthcare management systems.
• Multitasking skills and the ability to remain calm under pressure.

This role is ideal for a friendly and efficient professional dedicated to providing top-tier administrative support and ensuring a positive experience for all visitors to the healthcare facility.